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Customer Service

Please note that by European law, we must now notify you that Cookies are used for information gathering on our site. Cookies are used for searching the products, adding to basket, checkout process, purchase history, and other cart services. At no time will your information be used by a third party. By using our website you therefore agree to the use of Cookies, If you do not agree, then please close down this browser page.

Placing an order is simple. just search for the item using the menu on the left hand side, or the search box. select the quantity required and ADD to basket. When you have finished shopping then review your basket and proceed through to Checkout. Once payment is made then the item is posted.

At any time, you can contact us with any queries, requests for more product information, updates on posting, or any question you may have. just use the Contact Us section.

General terms and conditions, and details of Privacy issues are listed within each of these relevant sections, linked from the bottom of the page.

Postal Timescales
Items are usually held in stock in Guernsey and dispatched from there. Should an item be out of stock at the time your order is placed (can sometimes happen if multiple orders from multiple customers arrive on same day), then we will have the product/s shipped direct to you from the manufacturer. This may extend the delivery time from an expected 5-14 days, up to 24 days for delivery, due to the item/s being dispatched to you from an overseas point of origin, but the dispatch email you receive will advise expected delivery schedule. Long distance deliveries will usually take longer than in continent deliveries. We must also advise that for UK customers, on extremely rare ocassions, it has been known for UK HMRC services to stop and inspect our packages, as they are arriving to you from a non-EU region, customs and revenue services tend to randomly inspect packages to see if VAT or an import duty can be applied. cannot be liable for any import duty should this occur, but we may offer to help with this should it occur.

Our online purchasing policy allows you the protection of a seven day cooling off period . This often only applies to EU region, and even though our location is outside of the EU, we will still honour this policy. It applies from the moment you pay for the goods on our website. If, for whatever reason, you decide you no longer want the item, we MUST receive an email or letter request within the seven working days for us to honour a refund of the item cost. Postage costs cannot be refunded. As the item is either received by you, or en route to you at this stage, a refund will be then be granted, on the safe return of the item directly to our address. The cost of return must be borne by you, and it is recommended that it be sent using a tracking or signature required service to ensure we do receive this back. Once the seven day cooling period is over, the goods must be received by you within 30 days of the purchase date, otherwise the distance selling act can cover request for refunds or replacement items.

 Any return requests, after the initial seven day cooling off period, and under the Sale of Goods Act 1994, and Consumer Regulations 2002, is at the retailers discretion if a refund will be offered. Generally if the item sent to a customer is the incorrect item, or serious postal damage can be proven, then a refund or replacement would be issued. Should a customer decide to return an item just because they changed their mind, this is NOT a valid reason that the legal requirements would allow a refund or replacement item after the seven day cooling off period has ended.

Likewise, the Internet Distance Selling Act 2000 covers this same policy.

Should you receive an item, which upon delivery is seriously damaged whilst in the postal system, then the whole item and packaging as you received this, should be returned to us, where a replacement item will then be shipped to you. Unfortunate as these circumstances may be, we cannot be held responsible for postal damage, but will replace items should this be obvious.